Frequently Asked Questions
Everything you need to know about your salon-quality hair journey.
Are your products 100% authentic?
Yes, we are an authorized retailer for every brand we carry. All products are sourced directly from the manufacturers to ensure you receive genuine, salon-grade formulas.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your hair essentials sooner.
Can I return a product if it doesn't suit my hair type?
We offer a 30-day return policy on most items. Please ensure the product is at least 75% full and in its original packaging. Some professional tools may have specific warranty conditions.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working on expanding our shipping zones to bring professional hair care to more countries soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Afterpay and Klarna.
How do I know which product is right for my hair?
You can use our 'Hair Quiz' on the homepage or contact our resident stylists via the live chat for a personalized recommendation based on your hair texture and concerns.